OvH | E-Gift Card FAQs
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OvH | E-Gift Cards FAQs

If you have any other questions regarding E-gift cards please contact our customer service at customerexperience@oliviavonhalle.com or +44 (0) 20 7700 1007

Our customer experience team are available Monday through Friday, between 10AM and 5PM (BST)

HOW CAN I ORDER AN E-GIFT CARD?

Gift cards are available to purchase here. The gift card can only be used on the UK site and in our London store.

CAN I ORDER A GIFT CARD IN ANY CURRENCY?

Gift cards will be available to purchase and redeem in GBP.

WHAT IS THE EXPIRY DATE FOR GIFT CARDS

Gift cards do not have an expiration date.

WHAT IS YOUR RETURN POLICY ON PURCHASES MADE WITH A GIFT CARD?

You have 28 days from receipt of goods to return purchases made with a gift card. Any refund will be made to your original method of purchase so when returning an item purchased with a gift card, we will issue a gift card credit to the value of the item.

HOW DO I REDEEM MY GIFT CARD IN STORE/ONLINE

To redeem your gift card online you will need to use the code in the gift card field at the checkout. If you would like to use your gift card in store, you will need to show the email, or use the QR code added to your Wallet with the gift card, to our store staff.

HOW DO I CHECK MY GIFT CARD BALANCE?

You can check your gift card balance here by entering your gift card code. 

HOW DO I ACTIVATE MY GIFT CARD

The gift card does not require any activation and you can start using it as soon as you receive it.

 

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