Delivery
ESTIMATED DELIVERY TIMES
UNITED KINGDOM | NEXT WORKING DAY |
EUROPE | 1-2 WORKING DAYS |
USA | 2-3 WORKING DAYS |
REST OF WORLD* | 3-5 WORKING DAYS* |
Please note, our order cutoff time is 3pm GMT Monday - Friday. Any orders placed after 3pm GMT will be dispatched the next working day.
INTERNATIONAL DELIVERIES, OUTSIDE THE UK
Global-e's Terms and Conditions and Privacy Policy are clearly presented at checkout (and available through the Global-e website here). All purchases will appear on your payment method as being charged by **Global-e // Olivia von Halle**. For further information, please contact Global-e via email at service@global-e.com.
For information on international returns please refer to our returns page.
*Please note, whilst the majority of deliveries to ROW destinations are fulfilled in 3-5 days, in certain circumstances deliveries to countries further afield (such as Australia, Russia, China and the UAE) may experience a short delay. All deliveries to these countries should be fulfilled within 7 days.
DELIVERY TIMES FOR MONOGRAMMED ITEMS
CONTACTLESS DELIVERY
If you would like contactless delivery or for your order to be left in a designated safe place, you can update your delivery preferences in the DHL dispatch email that will follow your Olivia von Halle order confirmation email.
PLEASE NOTE
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
When ordering from the Olivia von Halle site your item will arrive wrapped in one of our luxurious signature boxes. These boxes are amply sized and your items are well protected.
If you have any questions please don’t hesitate to email customerexperience@oliviavonhalle.com.