OLIVIA VON HALLE
Delivery
COVID-19 | DELIVERY UPDATES
We continue to ship worldwide and are working hard to ensure that your order is delivered safely and on time. However, due to reduced staffing at our warehouse and unprecedented demand, it may take a day or two longer than usual for your order to arrive.
At present, we are still able to fulfil orders to all territories via our shipping partner DHL. If we, against expectations, are not able to fulfil your order, we will contact you as soon as possible by email and you will be refunded in full. For live updates on DHL deliveries to your region, please click here.
Please note, if you would like contactless delivery or for your order to be left in a designated safe place, you can update your delivery preferences in the DHL dispatch email that will follow your Olivia von Halle order confirmation email.
Should you require further assistance, please do not hesitate to get in touch:
Call +44 (0) 20 7700 1007
WhatsApp +44 (0) 7377 061755
Email customerexperience@oliviavonhalle.com
Our customer experience team are available Monday through Friday (excluding bank holidays), between 10AM and 5PM (BST).
UK DELIVERY
Ordinarily, our standard free delivery is guaranteed next-day if ordered before 3pm Monday – Friday, for most of the UK (excluding the Channel Islands) however, please note that due to the ongoing situation orders may take a day or two longer than usual to arrive. Any orders placed after 3pm will be dispatched the next working day. For example, if you place your order after 3pm on Friday, it will be dispatched the following Monday and arrive Tuesday.
INTERNATIONAL DELIVERIES ONLY
This information is only relevant for deliveries made outside the UK.
By selecting your country in the header you can browse and pay for our products in your local currency. At the checkout we offer a range of payment methods and languages, and if your order is liable for your country's local import taxes, we can now take this payment up front to guarantee no hold ups at customs or duties and taxes to pay when your goods arrive.
For more information or if you require assistance please visit the Global-e help centre https://service.global-e.com/. Or of course you can call Olivia von Halle on +44 (0) 20 7700 1007 or email us at customerexperience@oliviavonhalle.com.
For information on international returns please refer to our returns page
Estimated Delivery Times:
| UNITED KINGDOM | NEXT WORKING DAY |
| EUROPE | 1-2 WORKING DAYS |
| USA | 2-3 WORKING DAYS |
| REST OF WORLD* | 2-3 WORKING DAYS |
*Please note, whilst the majority of deliveries to ROW destinations are fulfilled in 2-3 days, in certain circumstances deliveries to countries further afield (such as Australia, Russia, China and the UAE) may experience a short delay. All deliveries to these countries should be fulfilled within 7 days.
We partner with Global-e, a third-party service acting as your seller-on-record, so that you may purchase Olivia von Halle product in your local currency and ship it to over 100 destinations worldwide. The Terms and Conditions and Privacy Policy are clearly presented at checkout (and available through the Global-e website here). All purchases will appear on your payment method as being charged by **Global-e // Olivia von Halle**.
For further information, please contact Global-e via email at service@global-e.com.
PLEASE NOTE
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
When ordering from the Olivia von Halle site your item will arrive wrapped in one of our luxurious signature boxes. These boxes are amply sized and your items are well protected.
If you have any questions please don’t hesitate to email customerexperience@oliviavonhalle.com.
