OvH | Free Worldwide Delivery & Returns
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OvH | Free Worldwide Delivery

CARBON FRIENDLY DELIVERY

We offset the carbon footprint of our deliveries, so they have a net-zero impact on the atmosphere. Because otherworldly luxury shouldn't cost the planet. Find out more.

OVH CONCIERGE

For London zones 1-4 we are pleased to offer complimentary same day delivery with TOSHI. Choose delivery time that suits your schedule, plus other services available at checkout. To find our more about the services we offer in partnership with TOSHI visit the OvH Concierge page and OvH Concierge FAQ page.

EXPRESS DELIVERY NEXT WORKING DAY 

Orders out of London zones 1-4 placed before 3pm will be despatched the same day* for express shipment with DHL.

*If your order includes monogramming, please allow an extra four working days for delivery.

ESTIMATED DELIVERY TIMES

At present we are not experiencing routine delays due to COVID-19 or Brexit. Live updates on DHL deliveries to your region can be found here.

UNITED KINGDOM NEXT WORKING DAY
EUROPE 1-2 WORKING DAYS
USA 2-3 WORKING DAYS
REST OF WORLD* 3-5 WORKING DAYS*


Please note, our order cutoff time is 3pm GMT Monday - Friday. Any orders placed after 3pm GMT will be dispatched the next working day.

INTERNATIONAL DELIVERIES, OUTSIDE THE UK

We partner with Global-e, a third-party service acting as your seller-on-record, so that you may purchase Olivia von Halle product in your local language and currency and ship it to over 100 destinations worldwide. Simply select your country from our website header to browse and pay for products in your local currency. If your order is subject to your country's local import taxes, we can take this payment up front to guarantee no hold ups at customs or duties and taxes to pay when your goods arrive. 

Global-e's Terms and Conditions and Privacy Policy are clearly presented at checkout (and available through the Global-e website here). All purchases will appear on your payment method as being charged by **Global-e // Olivia von Halle**. For further information, please contact Global-e via email at service@global-e.com

For information on international returns please refer to our returns page.

*Please note, whilst the majority of deliveries to ROW destinations are fulfilled in 3-5 days, in certain circumstances deliveries to countries further afield (such as Australia, Russia, China and the UAE) may experience a short delay. All deliveries to these countries should be fulfilled within 7 days.

DELIVERY TIMES FOR MONOGRAMMED ITEMS

Please allow an additional 4 working days for delivery of monogrammed items.

CONTACTLESS DELIVERY

If you would like contactless delivery or for your order to be left in a designated safe place, you can update your delivery preferences in the DHL dispatch email that will follow your Olivia von Halle order confirmation email.

PLEASE NOTE

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

When ordering from the Olivia von Halle site your item will arrive wrapped in one of our luxurious signature boxes. These boxes are amply sized and your items are well protected.

If you have any questions please don’t hesitate to email customerexperience@oliviavonhalle.com.

RETURNS

We hope you will love your Olivia von Halle order, but if for any reason you would like to return your item/s, they can be returned for exchange or refund, please refer to the Returns page for more information.

OvH SIGNATURE PACKAGING 

Your item will be delivered in a signature Olivia von Halle box, perfect for gifting. All our products come wrapped in tissue paper, individually packaged in a signature branded box. Our boxes are consciously made using FSC paper and are fully recyclable.

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