Olivia von Halle | COVID-19 Update
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COVID-19 Update

 

Dear OvH Community,
 
The health and wellbeing of our global community is what matters most to OvH and we want to send our love to everyone, especially those most acutely affected, at this unprecedented time.

Protecting the most vulnerable in society is of the utmost importance to us. Following the advice issued by the WHO, the NHS and the British government, we have made the decision to temporarily close our 190 Pavilion Road store for the time being, to help mitigate the risk of spreading COVID-19. However, we are still fully operational and continuing to ship globally online through oliviavonhalle.com.

As a business, we’ve found it so heart-warming to see the many random acts of kindness, and the ways in which people are coming together to support one another during this period of uncertainty. It has never felt more important to stay connected. We are here and will keep the conversation going – even if it’s just to bring a little joy to your day. Please do let us know how you are feeling, if you have any questions and what you would like to hear from us.

As always, you can reach us on:
customerexperience@oliviavonhalle.com
+44 (0) 20 7700 1007

Or on our social channels:

@oliviavonhalle

Sending love, we’re in this together
 
Olivia & Team OvH Xx

 

 

DELIVERY

We continue to ship worldwide and are working hard to ensure that your order is delivered safely and on time. However, due to the ongoing situation and unprecedented demand, it may take a little longer than usual for your order to arrive. Visit our Delivery Page for more information, or click here to check whether we anticipate your region will experience a delay.

Contactless delivery is now available via our shipping partner, DHL. Should you wish to arrange contactless delivery or for your order to be left in a designated safe place, you can update your delivery preferences in the DHL dispatch email that will follow your Olivia von Halle order confirmation email.

We are reviewing all processes daily and if for any reason we, against expectations, are not able to fulfill your order we will notify you by email and you will receive a full refund.

If you have any further questions, please don't hesitate to contact us at customerexperience@oliviavonhalle.com or on +44 (0) 20 7700 1007.

STORES

Our London store and Harrods concession are temporarily closed. We hope to welcome you back into these spaces again soon, once it is deemed safe to reopen.

THE OvH TEAM
 
The OvH team have been working from home, in pyjamas of course, since March the 13th to ensure the safety of all employees and partners.

@OLIVIAVONHALLE

It makes our day to see you enjoying your OvH at home, so please do continue to share – we’ll be spreading the love and re-posting your pictures on our social channels to inspire our whole community over the coming weeks.

GET IN TOUCH

We are here, as always, and would love to hear from you. Please do let us know how you are feeling, if you have any questions and what you would like to hear from us.
 
Email us on customerexperience@oliviavonhalle.com or call on +44 (0) 20 7700 1007, between 10AM and 5PM (BST), Monday through Friday.

 

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