Olivia von Halle | E-Gift Cards FAQs
If you have any other questions regarding E-gift cards please contact our customer service at customerexperience@oliviavonhalle.com or +44 (0) 20 7700 1007.
Our customer experience team are available Monday through Friday, between 10AM and 5PM (GMT)
Gift cards are available to purchase here.
Yes, although the value will be converted from GBP to your local currency.
Gift cards are valid for 12 months from date of purchase.
You have 28 days from receipt of goods to return purchases made with a gift card. Any refund will be made to your original method of purchase so when returning an item purchased with a gift card, we will issue a gift card credit to the value of the item.
To redeem your gift card online you will need to use the code in the gift card field at the checkout.
When you place an order for a gift card you have the option to send to the recipient or yourself. If you choose the recipient they will receive an email with the gift voucher. If you select to send it to yourself you can forward the email to the recipient or you can print the gift card. To print the gift card select "VIEW GIFT CARD" and then click 'print'. Please note on occasion the emails can go to spam/junk depending on your email provider.
In your gift card email confirmation click "VIEW GIFT CARD". Once the page opens there is a print button at the end of the gift card preview. Click 'print' and it will print the unique gift card details.
The gift card does not require any activation and you can start using it as soon as you receive it.
