E-Gift Card Terms & Conditions
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E-Gift Card Terms & Conditions

These terms and conditions (the “Gift Card Terms”) set out the terms that apply to buying and redeeming gift cards.

If you have any other questions regarding the gift cards or these Gift Card Terms please contact our customer service at customerexperience@oliviavonhalle.com or +44 (0) 20 7700 1007

Our customer experience team are available Monday through Friday, between 10AM and 5PM (BST)

Olivia von Halle Ltd is referred to as “we, us and our” in these terms and conditions.

CAN I ORDER A GIFT CARD IN ANY CURRENCY?

Gift cards will be available to purchase and redeem in all currencies we offer.

WHAT IS THE EXPIRY DATE FOR GIFT CARDS

Gift cards not used within 24 months after purchase will expire and the balance be forfeited.

WHAT IS YOUR RETURN POLICY ON PURCHASES MADE WITH A GIFT CARD?

You have 28 days from receipt of goods to return purchases made with a gift card. Any refund will be made to your original method of purchase so when returning an item purchased with a gift card, we will issue a gift card credit to the value of the item.

HOW DO I REDEEM MY GIFT CARD IN STORE/ONLINE

To redeem your gift card online you will need to use the code in the gift card field at the checkout. If you would like to use your gift card in store, you will need to show the email with the gift card to our store staff.

HOW DO I ACTIVATE MY GIFT CARD

The gift card does not require any activation and you can start using it as soon as you receive it.

These terms and conditions (the “Gift Card Terms”) set out the terms that apply to buying and redeeming gift cards.

If you have any other questions regarding the gift cards or these Gift Card Terms please contact our customer service at customerexperience@oliviavonhalle.com or +44 (0) 20 7700 1007

Our customer experience team are available Monday through Friday, between 10AM and 5PM (BST)

Olivia von Halle Ltd is referred to as “we, us and our” in these terms and conditions.

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