Terms and Conditions

Please read these Terms and Conditions carefully before using the Olivia von Halle online store.

Olivia von Halle is the trading name of Olivia von Halle Ltd, a company registered in England and Wales under registration number 07197259. Our registered address is 17 Halton Road, London N1 2EN. Our VAT number is 132 7694 04.

BUYING PRODUCTS ON OUR WEBSITE

By placing an order with the Olivia von Halle online store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at customerservice@oliviavonhalle.com before placing your order with us.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

We have the right to revise and amend these Terms and Conditions from time to time.

PRICES AND VAT

All prices on the Olivia von Halle online store are given in British Pounds Sterling (£) and are indicated including VAT. The total amount of the order including VAT and shipping is visualized in the shopping cart on the checkout page. For products supplied to clients within the European Community, the UK VAT rate of 20% is applied. Clients based in countries outside of the European Community will not be charged VAT.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Olivia von Halle is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities. Please see the shipping guide for current delivery costs and delivery dates.

You must pay at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.

GIFT CARDS 

Gift cards are non-transferrable and there are no cash alternatives.  If provided, they must be redeemed within one year from the date of purchase either by emailing gift@oliviavonhalle.com or by calling the studio directly on +44 (0) 20 7871 3660.  Each gift card may be exchanged for one pair of Olivia von Halle pyjamas in any size or style, this does not include the Queenie and Mimi style kimonos.

AVAILABILITY

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

DELIVERY

We aim to get your goods to you as soon as possible but cannot accept any liability if the goods are late due to unforeseen courier problems. We will not accept responsibility or liability for non-delivery or any other breach of our obligations under these Terms and Conditions if such breach is caused by circumstances beyond our control.

RETURNS

Our Returns Policy as set out on this website is incorporated into these Terms and Conditions.

ACCURACY OF CONTENT

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed by Olivia von Halle Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Olivia von Halle Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

GENERAL

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts. [We do not accept orders from addresses outside the [UK and Channel Islands] [European Union][and European Economic Area].] 

This website, these Terms and Conditions and any contract entered into as a result of use of this website shall be governed by and construed in accordance with English Law. We both agree to submit to the exclusive jurisdiction of the courts of England and Wales.