Delivery

Christmas Delivery:

For guaranteed Christmas delivery please order by 3pm GMT on the following dates:

United Kingdom December 22nd
Europe December 17th
USA December 17th

 

If you have a specific query after these times please contact us for further assistance, there is nothing we love more than chatting to our customers.

Shipping:

We offer free worldwide shipping on all orders over £50.

For orders under £50 the delivery charge is as follows:

UK - £5

Europe £10

Rest of World - £15

Delivered guaranteed next day delivery for most of the UK if ordered before 3pm Monday - Thursday. Saturday and timed deliveries are available at a cost – please contact Olivia von Halle customer services to discuss this option.

Estimated Delivery Times:

United Kingdom Next day delivery
Europe 2-5 working days
Rest of World 2-7 working days

 

Please note:

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

All orders require a signature upon receipt.

If you provide an email address you will be provided with delivery notification and a tracking number.

When ordering from the Olivia von Halle site your item will arrive wrapped in one of our luxurious signature boxes. These boxes are amply sized and your items are well protected.

If you have any questions please don’t hesitiate to email customerservice@olivavonhalle.com.

INTERNATIONAL DELIVERIES ONLY

This information is only relevant for deliveries made outside the European Union.

Please note that all shipments outside the EU may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of Olivia von Halle products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from Olivia von Halle you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.

Therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. Olivia von Halle is not responsible for any delays caused by destination customs clearance processes.